Role Overview
We are looking for a passionate Customer Support - Sidekick AI to join our remote team. You will play a crucial role in our digital strategy, working alongside a talented group of professionals dedicated to delivering top-notch solutions.
Responsibilities
- Provide top-tier customer support for our Sidekick AI extension.
- Educate users on AI features and help them optimize their workflows.
- Troubleshoot technical issues related to the AI extension and escalate when necessary.
- Gather customer feedback to help improve the product.
Requirements
- 1-2 years of customer support experience.
- Solid understanding of AI tools, large language models, and how to handle AI-specific customer queries.
- Strong problem-solving and communication skills.